• Refresh the page
• Try a different browser (Chrome or Edge recommended)
• Check your internet connection

There is no sound

• Make sure the video is not muted
• Check your device volume
• Ensure correct audio output (headphones vs speakers)

The video is buffering or lagging

• Switch to a stable internet connection (Wi-Fi preferred)
• Close other applications or browser tabs
• Move closer to your router if on Wi-Fi

I see a black screen or error message

• Refresh the page
• Clear your browser cache
• Disable ad blockers or tracking protection

Cookie settings

• The video player may require cookies
• Ensure you accept necessary cookies on the page
• Reload the page after updating settings

I am using a company network

• Corporate firewalls or VPNs may block the stream
• Try disconnecting VPN or switching network

The stream is delayed or out of sync

• This is normal for livestreams
• Refresh the page if the delay seems excessive

Can I watch on mobile or tablet?

• Yes, but for best stability we recommend using a desktop or laptop

Still not working?

• Try another device
• Contact the conference secretariat at smbe2026@cap-partner.eu – Please note delays in reply during the conference
• Remember you will also be able to watch the session on-demand after the conference.